Here you find the answers to the following common questions:
(These topics are not relevant if you purchased Posterino on the Mac App Store!)
Or contact me and let me know what you like to know!
How do I get my poster printed?
You have several options to print your poster:
In general you are free to use any print service you like.
What is the maximal poster size?
In the current version, Posterino uses your computers system memory to render the poster. In general, paper sizes of A1 or 30" x 20" are no problem. If you need something larger, have a look at Changing the paper size under Layout Options in the online help.
However paper sizes of e.g. 50" x 100 feet are currently FAR out of the reach of Posterino.
Can I purchase Posterino on the Mac App Store?
I purchased Posterino on the Mac App Store but did not receive a license email yet. Why?
This is part of the charm of Mac App Store: There is no explicit license! Or, to put it the other way around, Posterino is licensed automatically by the Mac App Store. Therefore, when purchasing an application from the Mac App Store you won't receive a "license email" or have to enter some kind of "serial number" or "activation code".
You can think of the list of items under the "Purchases" tab in the Mac App Store application as some kind of "license" list.
This is true for any application you purchase on the Mac App Store, not just Posterino!
I purchased Posterino on the Mac App Store but the demo watermark appears.
Is it possible, that you did download a copy of Posterino from our site and installed it on your machine? Maybe a demo or beta version?
If so, this problem is easy to solve! The following steps will re-install a fresh copy of Posterino from the Mac App Store:
You are done.
Can I purchase an upgrade from Posterino 1 to Posterino 2 on the Mac App Store?
The short answer is: No.
The slightly longer answer goes like this: As a developer there is currently no way for us to setup something link a discount price. So, as much as we would love to give you the opportunity to purchase an upgrade on the Mac App Store, currently there is simply no way.
You are not the only one requesting this feature and we think this is not the last word spoken about this topic. And telling Apple that you like to see this feature in a future version of the Mac App Store should help too.
Why is it that updates of Posterino do not appear under 'Updates' on the Mac App Store?
Well, this problem is not as simple as it may look on the first glance.
The Mac App Store does display an application as "Installed" if it is found on your system no matter if you did purchase it on the Mac App Store or on the site of the developer.
However, the Mac App Store will update a software only if you did purchase the software on the Mac App Store! We would love to make this process more transparent but the App Store is developed by Apple. So, currently our hands are tied.
Hence, if you did purchase Posterino on our site, please use
from the menu to check for updates of Posterino.You are not the only one requesting this feature and we think this is not the last word spoken about this topic. And telling Apple that you like to see this feature in a future version of the Mac App Store should help too.
(These topics are not relevant if you purchased Posterino on the Mac App Store!)
To activate Posterino:
If you should have problems activating Posterino please contact us.
How do I retrieve a lost license?
To retrieve a lost license go to our support page and use the Lost Your License? form.
Posterino claims: "This is no Posterino 3 (or 2) activation code!"
In case Posterino sates that "This is no Posterino 3 (or 2) activation code!", you tried your activation code on a newer major version of Posterino. E.g., you tried your Posterino 1 activation code on Posterino 2 or your Posterino 2 activation code on Posterino 3. A step in the major version of Posterino is a generally a paid upgrade. So your current Posterino activation key won't work.
To get an idea of your upgrade options, please have a look at our store.
To get a Posterino version fitting for your activation code, please visit our downloads archive.
I did not receive my license, what next?
In 99.9% of all circumstances we did sent out your license. Really. So please proceed as follows:
How do I get rid of the "Posterino Demo" watermark?
The words 'Posterino Demo' are inscribed in large friendly red letters on top of your rendered image. To get rid of this simply follow these steps:
How do I install a Posterino license file?
Installing the license file by hand is an alternative approach to downloading the license file using the product activation method described above. You need a Posterino license file for this task (a file ending in .policense
).
To install your Posterino license:
Your license is placed in this folder:
~/Library/Application Support/Posterino/
The '~' character denotes your home folder.
Posterino started supporting the new Photos app of OS X 10.10.3 in version 3.1. Since then a few customers reported an issue where the contents of the Photos image library has not been visible in the built-in image browser of Posterino.
Investigations in this topic revealed, that the image service of OS X is a bit picky about the name of the image library. If your images of the Photos app do not show up in Posterino 3.1 or later, please make sure that the name of the library is "Photos Library".
Also, there is always the workaround to export the images you like to use in Posterino from your image management app (Photos, iPhoto, Aperture, Lightroom etc.) to a folder on disk. Then choose File > Import Images... to make these images available in the built-in image browser.
Why does a rendered document looks blurry when printed?
A document that looks good on screen and blurry when printed is in most cases the result of the wrong resolution (DPI) chosen for the document. A document made for printing needs at least 200 DPI to look good.
The reason for this problem may be that...
To solve the problem:
Why does an Aperture project not show up in the Posterino Image Picker?
Please have a look at How do I ensure that my Aperture images are displayed in the image browser? in the Posterino online help for a detailed discussion of this topic.
Why does a postcard document gets no postmark when emailed?
The reason for this problem may be that...
To solve the problem:
The name derives from this simple equation:
How do I move Posterino to a new OS or a different Mac?
To preserve your templates and preferences, you need to copy the following file and folder:
~/Library/Preferences/com.zykloid.Posterino.plist
~/Library/Application Support/Posterino/
The '~' character denotes your home folder.
Is there a MS Windows version of Posterino?
No. And currently we have no plans to create a version for MS Windows.